SHIPPING AND RETURNS

SHIPPING AND RETURN POLICIES

Shipping Policy
-Processing Time: Orders are processed within 2-3 business days.

Shipping Rates & Delivery Estimates:
  - Standard Shipping: 5-7 business days
  - Expedited Shipping: 2-3 business days
  - International Shipping: 7-14 business days
  - Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Lost or Stolen Packages : At Unhappy Times, we strive to ensure that all orders are processed and shipped with the utmost care. However, once your package is handed over to the delivery service, it is no longer in our control. We are not responsible for lost or stolen items after they have been shipped, and as such, we do not offer refunds for such incidents. We recommend reaching out to the delivery service for assistance with lost or stolen packages, as they may be able to provide solutions or claims for your order.

Return Policy
All Sales Are Final : Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item you purchased is defective or damaged.

Damaged or Defective Items:
  1. If you receive a damaged or defective item, please contact our customer service at unhappytimesofficial@gmail.com within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photos of the damaged item.
  3. Once your return is approved, you will receive a return shipping label and instructions on how to send back the item.


Refunds for Damaged or Defective Items: Upon receipt and inspection of the damaged item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

For any additional questions or concerns, please reach out to our customer service team at unhappytimesofficial@gmail.com We are here to help!

PRE-ORDER POLICY

Thank you for choosing to pre-order with Unhappy Times. Please read our pre-order policy carefully before placing your order.

 Pre-Order Timeline
Pre-ordered items will be available for purchase before they are officially released. Please note that estimated shipping dates are provided in the product description and may be subject to change.

Payment
Full payment is required at the time of placing your pre-order. This guarantees your item once it becomes available. We accept all major credit cards, PayPal, and other payment methods listed on our website.

 Shipping
Pre-order items are not immediately available and will ship on or around the estimated shipping date. If your order contains both pre-order and in-stock items, the entire order will ship once the pre-order item is ready. Separate shipping may incur additional costs if requested.

Cancellations & Refunds
You may cancel your pre-order within 48 hours of placing it. After 48 hours, all pre-orders are final and non-refundable. In the event of manufacturing delays or other unforeseen issues, we will notify you via email and provide updates on shipping timelines.

Changes to Pre-Order
We reserve the right to make minor adjustments to pre-order items (e.g., changes in fabric or design details) if necessary. We will always inform customers in advance if significant changes are made.

Delays
While we strive to meet all shipping deadlines, production or shipping delays can occur. If a delay exceeds 30 days, we offer you the option to swap your pre-order for a different product that’s currently available or will ship sooner.

 Updates
You will receive email updates regarding the status of your pre-order, including shipping confirmation and tracking details once the item is dispatched.

Returns & Exchanges
Pre-order items are subject to the same return and exchange policy as regular orders. Please refer to our Return Policy for more details.